Sometimes it seems that for every positive body shop experience you hear about, there are at least a dozen or more negative stories about how they felt seriously misled about what they were going to pay for.
As a result, the collision repair process can lead to a potentially stressful experience. Finding the right collision repair shop (especially in the aftermath of an accident) is often a rather difficult process filled with headaches and questions that aren’t always easy to have answers for. Here at Anderson Behel in Santa Clara, CA, we want you to take the correct steps to find a quality collision repair shop easily, which is why we have come up with 4 questions that you are talking to the right experts.
Will The Shop Answer All of Your Questions?
Much of the nomenclature within the auto repair industry can be perplexing and confusing at times, and at its worse, completely overwhelming. If a collision repair shop seems sketchy about answering all of your questions is a big red flag. Conversely, some good signs from the shop you’re talking with include taking ample time to explain repair concepts, allowing you to walk the shop floor, and see what needs to be done.
Is the Shop Honest About Its Limitations?
Collision repair shops usually specialize in their core skills and many auto shops out there have their own series of specialties as well. Do they make aluminum repairs? Do they have any OE certifications? Not every shop can be a jack-of-all-trades and that is a positive thing in some cases because it means that you know you are going to a collision repair expert who has experience dealing with your problem before. However, if a body shop presents itself as being able and willing to do just about everything in the book, that could be an indicator that they are dishonest about something. Every shop has its limitations, find out what they are.
What is The Shop’s Public Reputation and Online Reviews
Take ample time to do some research online via Google and look at customer reviews via Yelp. You may also want to reach out to friends, colleagues, and family to see if they have positive recommendations for places that have treated them very well in the past. Taking a close look at the Better Business Bureau (BBB) or the American Automobile Association (AAA) are also good ways of learning what the shop’s reputation is.
How Does the Shop Handle Estimates/Customer Service and/or Warranties?
Not every quality body shop will offer a warranty on their work or provides a written estimate upfront. While neither of these things is a real dealbreaker, they can be a great indicator of a shop’s attitudes. If you get a written estimate, ask about any other costs that may not show up and do not be afraid to ask for a breakdown of how they wrote the estimate. When it comes to warranties, most body shops provide these in writing and for a specific time frame or mileage count.
About Anderson Behel
With today’s sophisticated cars, it’s more important than ever that your body shop is certified to repair your type of vehicle. At Anderson Behel, Silicon Valley’s leading collision repair company, we’re proud to hold several certifications, which means we’re a Honda Certified Body Shop, Acura Authorized Body Shop, Nissan Authorized Body Shop, Subaru Auto Body Shop a Porsche Collision Center and most recently a Volvo certified shop. What does this mean? At Anderson Behel, we’ve invested in the finest training, equipment, and tools to do an O.E. repair on each and every Honda, Porsche, Acura, Volvo, Nissan, and Subaru that comes into our shop. Why not work with a body shop that is qualified, experienced, and certified by the carmaker itself to work on your car? It just makes good sense and that’s why we proudly tell the world that we’re certified on some of the world's finest vehicles.
Sources: AAA and NY Times